Not known Factual Statements About MedConnectUSA: Medical Answering Service - Medical Call

Live Operators, 24/7 No one has a calendar for when medical requirements emerge. With our 24/7 live agents though, your clients don't require to turn in other places for support when your workplace is closed. Related Source Here of live agents is 100% based in the U.S. and will flawlessly supply assistance on behalf of your practice.

Better yet, we will follow your workflows and procedures so that personnel can select up right where our operators leave off. HIPAA Secure Mobile App Multi-Factor Authentication Facial recognition, finger print or pin allowed two-step recognition Call customer back anonymously with one click Start a Telehealth Visit with one click.

Fundamental Messaging Representative takes a message from the caller or patient Caller or patient is put on a "virtual" holding extension Agent pages the on-call doctor to call the "virtual" holding extension On-call physician calls the "virtual" holding extension and has the option of being linked directly to the patient Premium Messaging Agent takes a message from the caller or patient Representative pages the on-call physician to call the medical messaging service On-call doctor calls the medical messaging service Message is communicated to the on-call physician Representative will link the physician to the caller or patient if requested Messaging Options Workplace messages can be taken for non-urgent matters Message tickets can be emailed and/or faxed in real time or daily that is hassle-free for your workplace Custom-made answer greeting can be tape-recorded to your office's specs Voicemail can be setup for workplace usage Messaging Requirements: Messaging procedure and message tickets are customized to your office's needs Incoming and outbound calls are digitally tape-recorded for quality guarantee All messages are HIPAA compliant Other Available Options Coordinated Nurse Triage Solutions Consultation Scheduling Solutions Superior Customer support Are devoted to meeting the requirements of customers and patients Take part in continuous and annual customer care training and HIPAA compliance Conduct consumer evaluations twice a year Quickly address concerns and concerns Cutting Edge Innovation Totally digital call center system Leading company of customized call center solutions for over 30 years Market leader in the telephone answering service State of the art messaging.