For example, have a look at this REAL evaluation of Pigalle (this evaluation was posted on Facebook, however same rules apply!). Wow. I do not have an idea as to why you would believe that tossing pumpkin pieces into a cold pre baked pie shell and then covering it with a cream sauce that I am really serious! and topping it off with whipped cream that was runny would in any way be something that can be called pumpkin pie?" Not something any service owner wishes to see.
Rather, he ought to have attempted something like: Hello Sandy. Wow! That bad huh? I haven't had the opportunity to sample too lots of varieties of vomit, so I can't state I can truly connect to your experience, but that doesn't sound too enjoyable. We tend to be really busy throughout Thanksgiving so it's possible that one of our chefs made an error with that Pumpkin Pie we're sorry you discovered it so really gag-inducing.
Yelp has an update function that reviewers can use to change their preliminary evaluation. Everyone likes to feel essential feeding a disgruntled user's ego can often stop the fury, and might lead them to reassess their opinion of you. Keep in mind bad reviews aren't always a bad thing. Unfavorable evaluations that are should have and simply act as real feedback on how you can improve your company.
Clients will value this it reveals you care and are listening to their input. Do not hang up your hat and cry yourself to sleep every time you find a bad evaluation. Even terrific services get a bad review from time to time. As Yelp says: "Unfavorable reviews are an unfortunate but totally regular part of operating While it is very important to search for patterns in your reviews (the bread is stale, the very same employee is consistently referred to as impolite), you must take any individual viewpoint with a grain of salt." Don't tension over every evaluation.