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I contacted Intense MLS to request them to take down the pictures and description of my property. I spoke with someone on their online chat called "Patrice". She said that I needed to contact the listing agent to get those photos removed however the listing agent is not a representative anymore.

Then she said that I had to contact their broker. I informed her that his broker went bankrupt. But she insisted that I needed to call them. How the hell am I expected to call a company that failed? I described whatever to this "Patrice" and she simply closed the chat.

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The images have actually been removed. We excuse the hassle. 04/20/2020Bright MLS kept charging me for their service without my understanding. After asking for a refund they are claiming they are not able to release a refund. I was signed up for Intense MLS service through my association as a realty agent with ******** ****** *********** *********.

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Apparently they emailed me, however I never ever got an email. Need More Info? sent out the e-mail to my company e-mail address, which I no longer had access to. Charging clients for services without their knowledge is stealing and unethical and I hope other individuals will avoid using this business. The subscription arrangement signed by all of our subscribers requires that we get notification of their objective to terminate 30 days prior to their next quarterly billing.

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We would require extra detail to determine if the subscriber is specifying that she properly submitted notification of her intention to end and we failed to effectively terminate her account. Particularly, when did she send the notice and where did she send out the notice? Costs are non-refundable, so if the customer didn't send a notification concerning termination of her membership we would have billed her in accordance with the agreement that we have with her.

com > Date: Tue, Apr 28, 2020 at 2:31 PMSubject: Complaint ID ********; ********* ***** To: ******** @mybbb. org Hello, We reacted to the grievance, however I require to modify it. I spoke to the consumer service director and she stated she will do a one-time curtesy refund. Danielle D ***** Senior Contracts Manager ###-###-#### 9707 Secret West Opportunity, Suite 200Rockville, MD 20850***************@brightmls.