The smart Trick of Bright MLS - Complaints - Better Business Bureau® Profile That Nobody is Talking About

I got in touch with Bright MLS to request them to remove the photos and description of my property. I spoke to someone on their online chat called "Patrice". She said that I needed to get in touch with the listing agent to get those photos got rid of however the listing agent is not a representative any longer.

Then she stated that I had to call their broker. I told her that his broker went bankrupt. However she firmly insisted that I needed to call them. How the hell am I expected to contact an organization that failed? I discussed whatever to this "Patrice" and she just closed the chat.

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The photos have actually been gotten rid of. We ask forgiveness for the hassle. 04/20/2020Bright MLS kept charging me for their service without my understanding. After asking for a refund they are declaring they are not able to issue a refund. Try This was registered for Brilliant MLS service through my association as a property representative with ******** ****** *********** *********.

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Obviously they emailed me, but I never ever received an email. They easily sent out the email to my company e-mail address, which I no longer had access to. Charging consumers for services without their knowledge is taking and dishonest and I hope other individuals will prevent using this business. The membership arrangement signed by all of our customers requires that we receive notice of their intent to end 1 month prior to their next quarterly billing.

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We would require additional information to figure out if the customer is specifying that she effectively sent notice of her objective to end and we failed to properly terminate her account. Particularly, when did she send out the notice and where did she send out the notice? Charges are non-refundable, so if the customer didn't send a notice regarding termination of her subscription we would have billed her in accordance with the arrangement that we have with her.

com > Date: Tue, Apr 28, 2020 at 2:31 PMSubject: Complaint ID ********; ********* ***** To: ******** @mybbb. org Hello, We reacted to the grievance, nevertheless I require to modify it. I talked with the consumer service director and she said she will do a one-time curtesy refund. Danielle D ***** Senior Contracts Manager ###-###-#### 9707 Key West Avenue, Suite 200Rockville, MD 20850***************@brightmls.