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With customer support taking place by means of messaging apps as well as call, there are growing varieties of use-cases where chatbot implementation provides organizations a clear return on financial investment. Call center employees might be especially at danger from AI-driven chatbots. A study by Forrester (June 2017) predicted that 25% of all jobs would be impacted by AI innovations by 2019.

techtarget. com. Recovered 30 January 2017. Luka Bradeko, Dunja Mladeni. " chatterbot of Chabot Systems through a Loebner Prize Competitors". S2CID 39745939. "2017 Messenger Bot Landscape, a Public Spreadsheet Gathering 1000+ Messenger Bots". 3 May 2017. (Turing 1950) (Weizenbaum 1966, p. 36) (Weizenbaum 1966, pp. 445) Network Working Group 1973Records of a session in between Parry and Eliza.

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everything.com 13 November 1999 "Chatroboter simulieren Menschen". "DBpedia Chatbot". chat. dbpedia.org. "Meet the DBpedia Chatbot DBpedia". wiki. dbpedia.org. "Fulfill the DBpedia Chatbot". August 22, 2018. Beaver, Laurie (July 2016). BI Intelligence. "Facebook Messenger Strikes 100,000 bots". 2017-04-18. Obtained 2017-09-22. "KLM claims airline initially with Whats, App Business Platform". Staff, Forbes (26 October 2017).

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Retrieved 2 July 2018. Redaccin (27 October 2017). "Podrs hacer 'sign in' y consultar tu vuelo con Aeromxico a travs de Whats, App". Huffington Post. Archived from the original on 10 March 2018. Recovered 2 July 2018. "Structure for Individuals, and Now Organizations". Whats, App. com. Recovered 2 July 2018.

Nordea News. "Better think the bot boom is blowing up huge for B2B, B2C organizations". Endeavor, Beat. 2016-07-24. "Chatbots Take Education To the Next Level Chatbot News Daily". Chatbot News Daily. 2016-09-29. Retrieved 2017-06-23. []"The AI Transformation is Underway! PM360". www. pm360online.com. Obtained 2 July 2018. "80% of businesses desire chatbots by 2020".